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This article is for Outlook.com. If you lot're using Outlook for Windows, run into Fixes or workarounds for recent issues in Outlook for Windows.

If you're having problems accessing Outlook.com, you lot can run across the status of Microsoft Part Online Services at the Service Health portal.

If you're having problems sending or receiving email, read how to Prepare Outlook.com electronic mail sync issues.

Concluding updated: 12 May 2021

Outlook.com problems affecting email messages, attachments, and features

Last updated: 12 May 2021

ISSUE

We are aware of and take released a prepare for the current issue with Outlook. It might take a few hours for your computer to get the update.

STATUS: Fixed

Please restart your computer to receive the update. We are deplorable for the inconvenience.

Last updated: 7 December 2020

ISSUE

If you admission your Outlook.com business relationship through the iOS Mail app, yous may exist repeatedly asked to enter your username and countersign.

Condition: WORKAROUND

We recommend using the Outlook for iOS app instead.

Get the app

Last updated: 10 November 2020

Effect

Users with Outlook.com accounts are seeing emails they delete from the Inbox reverting back to the Inbox.

Condition: INVESTIGATING

The Outlook Team is investigating the issue for a prepare.  We will update this commodity as before long as nosotros accept more information on a set.

In the meantime, if the emails being reverted are coming from connected accounts you may be able to get to the Inbox of the originating account and delete the email to workaround the issue.  For example, if you lot have a Gmail connected account, go to Gmail.com and delete the e-mail from at that place.

Last updated: vii September 2020

Effect

A recent change to the Family Calendar likewise removed some functionality that allowed the calendar to exist viewed equally a shared calendar in other applications like the Windows 10 Mail app and the Outlook desktop app as well as some third party apps.

WORKAROUND

None of the events or information was lost in the move to the new calendar. The Family grouping agenda now appears in the Outlook.com groups surface area in the left nav on Outlook web and in the groups area of the Outlook mobile app. Information technology is as well added to your favorites automatically.

Learn more about using the Family Calendar in Outlook.com.

Last updated: 13 August 2020

Consequence

We are enlightened of an issue where some customers cannot see images or pictures in their emails, or they are corrupted.

We are currently investigating and apologize for the inconvenience.

WORKAROUND

Ask the sender to resend the picture show as an zipper.

Some customers may meet a News folder. This is a limited experiment for a sample of customers. Although information technology's not possible at the moment to plough the characteristic off entirely, yous can choose to remove it from your favorites list past right clicking the folder and selecting Remove from Favorites.

Final updated: 12 May 2020

ISSUE

Some users may non exist able to meet the left binder pane.

SOLUTIONS

1. Sign out of Outlook.com

2. Clear your browser cache. Larn how to do that for Edge, Chrome, Firefox or Safari.

3. Shut all browser tabs and windows.

4. Sign in again at www.outlook.com.

Tips:When viewing on a small-scale screen, you lot may still demand to:

1. Maximize your browser window, or roll left to view the binder list.

2. Aggrandize the folder pane only when yous need it. Select the three line icon in the left side bar to show or hibernate folders.

3. Open up your layout settings and select Hibernate reading pane then Save. This will give the screen more space to prove the folders.

ISSUE

Nosotros are enlightened that some users may not exist able to get support in the Outlook.com Help pane when using the Safari browser.

WORKAROUND

1. In the Safari app on your Mac, choose Safari > Preferences > Privacy.

2. UncheckWebsite Tracking: Prevent cantankerous-site tracking.

3. UncheckE'er allow cookies: Block all cookies.

For more data, read Apple's guide to Manage cookies and website data in Safari on Mac.

Issue

Nosotros are aware that some users may not be able to receive email from Gmail accounts. We are investigating a possible problem.

WORKAROUND

Bank check that you have not accidentally blocked the Gmail domain when blocking one Gmail user.

1. Open your Blocked Senders list.

2. If Gmail.com is in the listing, select the next to the entry and printing Salvage.

ISSUE

Some users may non be able to empty their Deleted Items folder.

SOLUTIONS

• If you have deleted a lot of e-mail, it may take some fourth dimension for those items to move to or be deleted from the Deleted Items folder - get out the browser window open while the deleting takes identify.

• If the email still fails to delete properly, select a smaller batch to delete.

• If deleted email comes dorsum, it could be because you have deleted a lot of email recently. Please effort once again afterwards.

ISSUE

Some customers may non exist able to see their Profile, Business relationship or Sign Out options when selecting their moving picture on the top toolbar.

WORKAROUNDS

Some Firefox users may be able to solve the problem by clearing cookies and site data. Larn how.

If not, you tin admission your Microsoft account Profile at https://account.microsoft.com/profile/.

You lot can see all other aspects of your Microsoft Account at https://account.microsoft.com/.

You can likewise Sign out manually then close all browser windows.

Consequence

Some customers may feel a filibuster when trying to create a new e-mail address, or alias, for their Outlook.com account.

RECOMMENDED ACTION

1. Please sign out of Outlook.com and close all browser windows.

2. Sign in to start using your new email address/alias.

ISSUE

Customers using the contact support buttons at the foot of the support pages, or the "email the states" links in support Virtual Agent, are unable to open the Help Pane.

RECOMMENDED Activeness

1. Sign in to get Outlook.com support.

2. Select the ? at the meridian of the Outlook.com window. Once you have signed in and have a browser window open, then the links will piece of work.

3. Acquire more virtually how to contact support when using the Aid Pane.

Blocking someone doesn't stop their email from coming to your mailbox, only information technology does automatically move the message to your Junk Email folder where yous tin can review it (in example it was blocked in error).

Learn more nearly Receiving email from blocked senders in Outlook.com.

ISSUE

Some browsers will have problems loading emails, time-out or run very slowly if advert and popular-up blockers are enabled, specifically:

• AdBlock

• Ublock

WORKAROUND

1. Use Microsoft Border or some other spider web browser.

2. Exclude Outlook.com from the AdBlock settings. At the pinnacle right corner of Google Chrome, select AdBlock and then select Don't run on pages on this domain. Refresh your browser to load Outlook.com over again.

3. Remove the problematic ad-blockers by managing extensions in Microsoft Edge, Net Explorer, Firefox, Chrome. or Safari.

ISSUE

Certain add together-ons in the Firefox browser may prevent your Outlook.com Inbox from loading.

WORKAROUND

Visit Firefox support to larn how to Disable or remove Add-ons.

Event

If y'all are having issues sending email, this might be due to validation issues with your Microsoft Account.

WORKAROUND

1. Get to https://account.live.com/reputationcheck to validate your Microsoft Business relationship.

2. Ensure your Microsoft Business relationship profile is upwards-to-date and complete. Make sure you accept the Terms Of Use, if requested.

If you're nevertheless unable to send or receive e-mail, read how to Set Outlook.com email sync issues.

Outlook issues afterwards connecting Outlook to Outlook.com

Upshot

After adding an email account to Outlook for Windows (Outlook 2016, 2013, 2010 versions) you may experience the following:

• Your email business relationship name shows up equallyoutlook_[long series of letters and numbers]@outlook.com in the Folder Pane and when composing emails using Outlook for Windows.

• Recipients volition too receive the email from the sender with theoutlook_[long series of letters and numbers]@outlook.com format.

• When recipients reply to the electronic mail, the electronic mail bounces and you may receive the bulletin "Undeliverable bulletin when you lot send Internet mail in Outlook."

This result tin occur when you register a 3rd party electronic mail accost (e.chiliad., an email address that is not Outlook.com or Hotmail.com) for your Microsoft Business relationship and don't use Outlook.com for sending and receiving electronic mail.

If you typically use an Outlook.com account for e-mail, this upshot can occur if there are multiple aliases on the account and the 3^rd party email address is the primary alias. Delight see the Alternative WORKAROUND section below.

WORKAROUND

Set up your account manually as an IMAP or Popular account in Outlook.

1. Close Outlook

2. Use Windows Key + R then type "outlook /profiles" (omitting the quotes) in the Run window and striking "OK" Note: There is a space betwixt outlook and the frontwards slash (/)

3. In the launched "Choose Profile" box, select Options > New

4. Type a new, unique profile name and select OK

5. CullAvant-garde options >Let me set upward my account manually.

6. Enter your account password, then chooseConnect.

7. If setup fails, selectChange Account Settings. Update the account information with the i you received from your email provider or from the Pop and IMAP server proper noun reference topic. Choose Connect then then select Done.

8. In the Cull Profile window, select Set up as default profile and select OK.

ALTERNATIVE WORKAROUND

Switch your allonym to an Outlook.com or Hotmail.com account.

Note: If you practise not take some other alias, select the link on the page to create one. Choose Add together email and a new alias and so choose the optionCreate a new email address and add it as an alias.

1. Become to https://account.live.com/names/Manage and sign in to your Outlook.com business relationship.

2. Prepare your Outlook.com email as the primary alias.

3. In Outlook for Windows, remove and re-add the account. See the steps in this article: Add your Outlook.com business relationship in Outlook for Windows

Last updated: February viii, 2017

ISSUE

If Outlook is connected to a primary Outlook.com business relationship that is too continued to other secondary non-Microsoft accounts (such every bit Gmail, Yahoo, etc.), when sending an e-mail in Outlook, yous are not able to choose the other secondary connected business relationship as the "From" sending business relationship.

If you manually type in the secondary connected account electronic mail address in the "From" field, the e-mail is sent equally "On behalf of" your master Outlook.com account.

STATUS: WORKAROUND

Outlook supports sending from a secondary continued account for Microsoft owned domains such as @outlook.com, @live.com, @hotmail.com but has not implemented this functionality for tertiary-party domains.

The Outlook squad is listening to your feedback and investigating adding this functionality to future updates. To learn more than about how to provide feedback, come across How do I give feedback on Microsoft Role. In the concurrently, please utilise the post-obit workaround:

WORKAROUND

You can besides add the secondary connected accounts (Gmail, Yahoo, etc.) in Outlook.com as boosted accounts in the Outlook contour.

1. In Outlook, choose the File tab.

   

2. Under Account Data, choose Add Account.

   

3. On the Automobile Account Setup page, enter your name, e-mail address, and countersign, and and so choose Side by side.

   Note:If you receive an error message later choosing Next, double check your email accost and password. If both are correct, come across the next department.

4. Choose Finish.

For more than information, please come across Outlook email setup.

Last updated: May 2, 2017

Currently, you can't utilize Outlook on Windows to edit calendars that are shared with your Outlook.com account, even if you've reconnected your Outlook.com account to Outlook. We're working to make it possible to edit shared calendars in Outlook 2016 for Windows.

To edit a shared calendar, go online to your own Outlook.com calendar, open Agenda for Windows ten, or utilise a mobile device. Read how to Add your Outlook.com business relationship to some other mail app.

Last updated: May ii, 2017

ISSUE

When you endeavor to accept a shared Outlook.com calendar using your Microsoft 365 for business organization account in Outlook 2016, you might receive the "Something went wrong" error or your sign-in might fail.

Status: WORKAROUND

To access the agenda shared with your Microsoft 365 for business business relationship, y'all'll need to accept the invitation from Outlook on the spider web, iOS, or Android. If you've already clicked the Accept button in Outlook 2016, you lot won't be able to re-accept the invitation from another Outlook awarding. The person who sent you the invitation will need to remove your permissions and then transport a new invitation.

Still need aid?

Annotation: You volition need to sign in first to get support. If you can't sign in, go to Business relationship support.

Have a feature request?

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